Skip to Content

Canopy Launches Operator Pathways

Driving End-to-End Triage Optimization for Oncology Practices

Canopy, the first Intelligent Care Platform for oncology, today announced Operator Pathways, an intelligent workflow tool to help phone operators accurately identify and escalate high-risk issues reported during patient calls.

Operators manage a large volume and variety of patient calls each day, often without clinical training to identify which issues require urgent medical attention. While free-text notes from these calls can aid in prioritizing nurse response, relying solely on “keyword” heuristics for prioritization can result in important issues slipping through the cracks.

With Operator Pathways in the Canopy Platform, operators are automatically presented with key questions from evidence-based Pathways to inform the triage process for any symptom-related call. This enables intelligent prioritization of urgent symptoms within Canopy’s centralized Work Queue for triage attention. Nurses then resume the pathway with the patient, ensuring timely and effective care.

“In oncology, triage is especially critical to patient care. Operator and Triage Pathways enable us to standardize quality care processes for non-clinical and clinical staff alike, ultimately driving better patient care.”
—Tanya Rowerdink, Director of Clinical Informatics, The Cancer & Hematology Centers

Practices also leverage the Canopy ePRO, enabling patients to digitally report symptoms without the need for a phone call. ePRO reports are automatically prioritized using similar evidence-based protocols as Operator and Triage Pathways. Studies of the Canopy ePRO and Platform demonstrate positive clinical outcomes for patients, including a 22% reduction in ER visits and hospitalizations [ASCO, 2022] and up to a 45% increase in treatment persistence at 3 months [ASCO, 2022].

88% ePRO engagement at 6 months¹

22% reduction in ER visits²

22%-45% increased treatment persistence at 3 months³

"At Canopy, we’re collaborating with oncology care teams to redefine the standard for triage processes and continuous care management. Whether patients share their experiences between visits with the Canopy ePRO or by phone, we are committed to ensuring the same standard of care and dedicated to streamlining this care delivery for hardworking care teams.”
—Lavi Kwiatkowsky, Founder & CEO of Canopy.

Canopy also recently announced new partnerships with New York Cancer & Blood Specialists, Cancer Care Specialists of Illinois, Northwest Hematology & Oncology, and Pontchartrain Cancer Center, rapidly growing its network of leading oncology practices. For more information, visit

Learn More

Contact our team to learn how Canopy can help your practice optimize triage processes.

About Canopy

Canopy provides oncology practices with a comprehensive platform for all the care that happens between visits. Canopy’s multi-channel ePRO and remote triage system enable practices to identify and prioritize patients who need help, resolve their issues using intelligent software, and generate new reimbursement streams from high-quality care. For more information, visit

1. Cherny, N. I., Parrinello, C. M., Kwiatkowsky, L., Hunnicutt, J., Beck, T., Schaefer, E., Thurow, T., & Kolodziej, M. (2022). Feasibility of Large-Scale Implementation of an Electronic Patient-Reported Outcome Remote Monitoring System for Patients on Active Treatment at a Community Cancer Center. JCO Oncology Practice, 18(12), e1918-e1926. DOI: 10.1200/OP.22.00180
2. Kolodziej, M. A., Kwiatkowsky, L., Parrinello, C., Thurow, T., Schaefer, E. S., Beck, J. T., Cherny, N., & Blau, S. (2022). ePRO-based digital symptom monitoring in a community oncology practice to reduce emergency room and inpatient utilization. Journal of Clinical Oncology, 40(16_suppl), 1508.
Authors observed a 22 percent lower rate of adverse clinical events, specifically emergency room and hospital admission.
3. Parrinello, C., Calkins, G., Kwiatkowsky, L., Schaefer, E. S., Beck, J. T., Ellis, A. R., Blau, S., Telivala, B. P., & Kolodziej, M. A. (2022). Time on treatment is prolonged in patients utilizing an ePRO based digital symptom monitoring platform in the community setting. Journal of Clinical Oncology, 40(16_suppl), 1528. DOI: 10.1200/JCO.2022.40.16_suppl.1528